Ténèbres — FAQ
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Questions, answered.

Everything you need to know about products, membership, shipping, and how Ténèbres works. Can't find what you're looking for? Email us directly.

Products & Materials

Our technical outerwear uses 3-layer waterproof shells with taped seams (20,000mm waterproof rating on the Pelliot Technical Jacket). Knitwear uses custom Lyocell-Cotton-Elastane blends we design direct with mills in China and Japan — Lyocell for soft hand and breathability, Cotton for structure, Elastane for stretch. Fabric you won't find off-the-shelf.
All technical outerwear is rated to 20,000mm waterproof and 10,000g/m²/24h breathable. They've been tested in sub-zero conditions in Norway and still perform like new. With proper care (annual reproofing), they're built to last decades.
Most pieces are machine washable cold. Technical jackets should be reproofed annually with a technical fabric treatment (we recommend Nikwax). Organic cotton pieces should be tumble dried on low or laid flat. Care instructions for every piece are included on individual product pages and on garment tags.
All pieces are available in XS, S, M, L, XL, and XXL. Our fits are cut for real bodies in motion — relaxed but not oversized. Detailed measurements for each piece are on individual product pages.

Membership

Free Members get 10% off their first year, voting rights, 48-hour early access to drops, and monthly founder letters. Founding 100 Members get 15% off for life, all Free benefits, permanent recognition, and a direct line to Josh. The Founding 100 is limited to the first 100 — once gone, gone forever.
Every member gets one vote per design in the Workshop. When a piece reaches 100 votes, we commit to making it. No voting caps, no favoritism — your vote directly shapes what Ténèbres makes next. Browse current Workshop pieces on the What's Next page.
Yes — the Free Member tier costs nothing and gives you voting power, 10% off year one, and early access. We built it free because we want as many voices shaping the brand as possible. The Founding 100 is also free to join, but limited to 100 members and locks in lifetime benefits.

Shipping & Returns

We ship worldwide. UK orders arrive in 2-3 business days. EU and US orders arrive in 5-7 business days. Free shipping on orders over £150 in the UK; over £250 internationally. Tracking provided for every order.
30-day returns on unworn pieces with tags attached. Free returns within the UK. International returns are at the customer's cost. We also offer free exchanges if you need a different size — contact us before sending it back.

The Brand

Most brands price at the ceiling of what people will pay. A £120 hoodie typically costs £18 to make — the rest is brand markup, retail markup, marketing, and shareholders. Tenebres prices what the garment actually costs (around £20 garment cost + £5 samples/R&D + £3 shipping for a hoodie) plus a margin we reinvest in better fabric, more stock, and member benefits. No retail markup. No shareholders. No marketing budget priced into your hoodie.
Designed in the UK. Technical outerwear made by specialists in Bali and Japan with decades of alpine and performance experience. Knitwear and essentials produced in China and Japan — we work direct with the mills to design custom Lyocell-Cotton-Elastane blends rather than buying off-the-shelf fabric. Every maker is paid 15% above local minimum wage.
Zero overproduction (we only make what's been voted for or pre-ordered). Pieces designed to last decades, not seasons. Direct supplier relationships allow us to verify ethical and environmental practices on the ground.

Still have questions?

If you can't find what you're looking for, reach out directly. We respond personally — usually within 24 hours.

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